Director, EAP Programs

September 5, 2025

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Reporting to JN Guillemette, Chief Operating Officer, we are seeking a results-driven leader to take full ownership of our Employee Assistance Program (EAP). This role is responsible for defining and executing the program roadmap, aligning cross-functional teams across Go-to-Market (GTM), Technology, and Operations, and ensuring seamless execution. The ideal candidate will excel at eliminating bottlenecks, maintaining momentum, and keeping all stakeholders aligned toward a common goal.

What you’ll be doing:

  • Own the end-to-end strategy and execution of the Employee Assistance Program (EAP), setting clear goals, priorities, and success metrics aligned with company objectives.
  • Develop and manage the EAP program roadmap, integrating customer feedback, performance data, and market trends to ensure ongoing relevance and competitiveness.
  • Lead cross-functional collaboration with Go-to-Market (GTM), Technology, and Operations teams to drive alignment and execution.
  • Collaborate with Tech and Product teams to ensure development priorities address client and operational needs, resolving blockers and translating feedback into actionable requirements.
  • Partner with Operations to design scalable delivery models, optimize workflows and tooling, and eliminate inefficiencies to support business growth.
  • Stay connected to customer feedback and competitive trends to continuously evolve and improve the EAP offering.

We’d love to hear from you if you have:

  • Direct experience with the EAP industry (5 years+)
  • Operate with high ownership and low ego
  • Excellent communication skills — clear, direct, and transparent
  • A strong bias for action and comfort with ambiguity.
  • Experience managing complex programs with cross-functional teams (5 years+)
  • Bilingualism is an asset

Your role as Director, EAP Programs

Reporting to JN Guillemette, Chief Operating Officer, we are seeking a results-driven leader to take full ownership of our Employee Assistance Program (EAP). This role is responsible for defining and executing the program roadmap, aligning cross-functional teams across Go-to-Market (GTM), Technology, and Operations, and ensuring seamless execution. The ideal candidate will excel at eliminating bottlenecks, maintaining momentum, and keeping all stakeholders aligned toward a common goal.

What you’ll be doing:

  • Own the end-to-end strategy and execution of the Employee Assistance Program (EAP), setting clear goals, priorities, and success metrics aligned with company objectives.

  • Develop and manage the EAP program roadmap, integrating customer feedback, performance data, and market trends to ensure ongoing relevance and competitiveness.

  • Lead cross-functional collaboration with Go-to-Market (GTM), Technology, and Operations teams to drive alignment and execution.

  • Collaborate with Tech and Product teams to ensure development priorities address client and operational needs, resolving blockers and translating feedback into actionable requirements.

  • Partner with Operations to design scalable delivery models, optimize workflows and tooling, and eliminate inefficiencies to support business growth.

  • Stay connected to customer feedback and competitive trends to continuously evolve and improve the EAP offering.

We’d love to hear from you if you have:

  • Direct experience with the EAP industry (5 years+)

  • Operate with high ownership and low ego

  • Excellent communication skills — clear, direct, and transparent

  • A strong bias for action and comfort with ambiguity.

  • Experience managing complex programs with cross-functional teams (5 years+)

  • Bilingualism is an asset

At Dialogue, your well-being is our priority
Taking care of others also means taking care of our team! Depending on your role and employment status , you could have access to the following benefits: