Director, eCommerce Operations (contract)
Job Description
Description
Location Address:
100 Queens Quay East, 9th Floor, Toronto
Number of Openings:
1
Pay:
$94,126.00 – $174,736.00
Job Posting Description:
This is a hybrid role #LI-Hybrid
Contract: Duration 12 Months
We are seeking a strategic and execution-focused Director of eCommerce Operations to lead and scale our digital commerce operations across both B2C and B2B channels. This role is critical in ensuring seamless end-to-end customer experiences by managing a complex ecosystem of partners, platforms, and internal stakeholders. You will optimize operational performance, drive efficiencies, and ensure alignment across delivery, fulfillment, payments, and customer feedback systems.
About the Role
Operational Leadership
- Lead daily operations of the eCommerce business, ensuring high performance across order management, fulfillment, and customer service.
- Lead the operational roadmap and KPIs for both B2C and B2B digital commerce channels. This includes lcbo.com, LCBO apps, wholesale.lcbo.com, vintagesshoponline.com, InstaCart, UberEats, DoorDash and Skip.
Partner Ecosystem Management
- Manage and improve relationships with key on-demand delivery partners, fulfillment providers,
Company
LCBO
Location
Toronto
Country
Canada
Salary
150.000
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