Director, Engineering ( Personalization)
Job Description
Description
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Title: Director, Engineering ( Personalization)
Requisition ID:
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.
Scotiabank is on a mission to deliver highly personalized, relevant, and timely banking experiences that deepen customer relationships and drive measurable business value. As the Director, Engineering, you will lead the engineering strategy and execution of digital personalization platforms that power 1:1 experiences across our retail banking ecosystem.
Reporting to the Head of Personalization & Commerce Engineering, this leadership role is central to enabling customer-centric journeys and enterprise personalization at scale. You’ll partner with business partners, digital product and design, data science, marketing, and channel teams to build capabilities that support segmentation, next-best actions, and personalized offers across mobile, web, contact centre and branch channels.
Is this role right for you? In this role, you will:
• Lead a team of engineering teams delivering scalable personalization platforms
• Oversee the development and integration of real-time and batch personalization services into key customer touchpoints
• Collaborate with enterprise partners in Analytics, Marketing, and Digital Product to co-create end-to-end personalization solutions
• Drive the evolution of the personalization technology stack using modern frameworks and cloud-native services (e.g., GCP, Adobe AEP, Salesforce Marketing Cloud, PEGA CDH)
• Ensure engineering excellence through robust SDLC practices, site reliability, automation, CI/CD pipelines, and operational readiness
• Translate business and customer needs into technical strategies and delivery roadmaps
• Build and mentor a high-performing engineering team that thrives in a fast-paced, agile environment
• Contribute to broader Canadian Banking Engineering leadership, supporting talent development, tech strategy, and cross-functional initiatives
Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have:
• 10+ years of progressive engineering experience, with at least 3 years in a senior leadership role
• Proven success delivering customer-facing digital platforms in financial services, e-commerce, or large-scale consumer environments
• Expertise in a modern tech stack, including decisioning engines, event streaming, customer data platforms, and experimentation frameworks
• Hands-on knowledge of modern engineering tools and practices: microservices, cloud platforms (preferably GCP), APIs, containers, and DevOps
• Strong understanding of data engineering, AI/ML integration, and marketing technology ecosystems
• Exceptional leadership, influencing, and cross-functional collaboration skills
• A customer-first mindset with the ability to align technical delivery with business outcomes
What’s in it for you?
• Diversity, Equity, Inclusion & Allyship – We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations – We value the unique skills and experiences each individual brings to the
Company
Scotiabank
Location
Toronto
Country
Canada
Salary
150.000
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