Director, Operational Transformation Capability
Job Description
Description
Director, Operational Transformation Capability
Join to apply for the Director, Operational Transformation Capability role at WillowTree
Director, Operational Transformation Capability
Join to apply for the Director, Operational Transformation Capability role at WillowTree
Who We Are
Who We Are
Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS , one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.
In January 2023, TELUS Digital acquired WillowTree, creating a combined firm with service offerings spanning Customer Experience and Digital Solutions.
With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.
From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.
Location
This role will operate remotely in the United States or Canada OR be based out of one of our major North American office locations – Charlottesville, VA, Durham, NC, Columbus, OH, and Boston, MA
The Opportunity
As the Director, Operations Transformation, you will lead one of our fastest-growing service offerings within Business Operations Modernization (BOM). You will drive the development and delivery of large-scale, cross-functional operational transformation programs — reimagining business processes, integrating enabling technologies, and delivering measurable outcomes.
This role is both strategic and executional. You will shape our OT playbook, scale delivery capabilities, and lead high-impact client engagements across industries. You’ll partner with executive stakeholders, coach cross-functional teams, and bring a consulting-led mindset to uncover operational inefficiencies and unlock value.
Responsibilities
Lead Client Impact
- Serve as the executive sponsor on complex transformation engagements, ensuring delivery excellence, stakeholder alignment, and measurable ROI
- Guide clients in redesigning core operations, modernizing workflows, and embedding process excellence through data and automation
- Translate strategic priorities into operational outcomes using lean methods, journey mapping, service blueprinting, and digital enablers
Scale the Practice
- Build and evolve the OT offering — codifying IP, frameworks, accelerators, and GTM assets aligned to our BOM vision
- Establish scalable delivery models with blended global teams (onshore, nearshore, offshore)
- Collaborate with Sales and
Company
WillowTree
Location
, , Canada
Country
Canada
Salary
100.000
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