Emergency Dispatcher (Casual)
Job Description
Description
Under the direction of the Dispatch Supervisor, the 911 Dispatcher is responsible for 911 call-taking, fire dispatch, Peace Officer call taking and dispatch, and after-hours communication services for Yellowhead County staff, partner municipalities, and contracted clients.
Position Responsibilities
- Answer all 911 and related phone lines for multiple municipalities in a courteous and professional manner;
- Gather relevant information to determine the type and severity of the call;
- Reroute calls to the correct agencies;
- Dispatch appropriate firefighting resources based on call information;
- Prioritize multiple calls to allocate available resources;
- Monitor responder safety by radio;
- Dispatch additional resources as requested by incident commanders;
- Maintain logs and incident reports using provided methods;
- Maintain Computer Aided Dispatch (CAD) and Records Management System (RMS) data entry;
- Complete paperwork and documentation related to call center operations;
- Ensure the call center is kept in a clean and orderly manner;
- Perform administrative tasks as directed;
Peace Officer Dispatch
- Sign in/out of Peace Officers for contracted clients;
- Conduct regular safety checks on officers by radio;
- Take complaint calls in a courteous and professional manner;
- Utilize various programs for processing complaints and assigning to officers;
Working Alone Monitoring
- Sign in/out of working alone employees for contracted clients;
- Conduct regular safety checks on officers by radio;
- Provide emergency notification to supervisors if employees cannot be reached;
After-hours Call Center
- Manage after-hours emergency calls for contracted clients;
- Take calls and relay relevant information to on-call departments.
Qualification, Knowledge, Skill & Ability Requirements
Education/Skills
- Minimum education of Grade 12 or equivalent;
- Post-secondary education in a related field is an asset;
- International Academies of Emergency Dispatch certification is an asset;
- Emergency Telecommunications certification is an asset;
- Experience in emergency dispatch or call-taking preferred;
- Basic training in office software preferred;
- Strong computer and typing skills preferred;
- Understanding of radio communication systems preferred;
- Valid Class 5 Alberta Driver’s License;
- Completion of Defensive Driving;
- Valid Standard First Aid/CPR;
Attributes
- Strong organizational skills with attention to detail;
- Ability to manage difficult/stressed callers professionally;
- Work well under pressure in a fast-paced environment;
- Quickly switch between tasks, be resourceful and adaptable;
- Control emotions effectively;
- Work well in a team;
- Reliable and dependable with minimal supervision;
- Ability to sit for long periods and maintain intense listening focus;
- Ability to handle high-stress situations, which can be mentally taxing;
The wage range for casual emergency dispatchers is $27.62 to $30.08 per hour.
Only candidates being considered will be contacted.
This competition remains open until filled.
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Company
Avanti Software Inc.
Location
, AB, Canada
Country
Canada
Salary
125.000
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