Engagement Manager II
Job Description
Description
Job Description
The Engagement Manager II position is a delivery leadership position in the organization, in which the individual is responsible for managing at least three or more projects/project teams/programs at a time or potentially one or more complex engagements. This position requires a more demanding set of skills and demonstrated experience as related to the technical practice area. This role could require up to 50% travel.
Key Accountabilities:
• Strategic Thinker & Market Strategist
• Customer-First Mindset:
• Urgently and actively accountable for project and customer requirements to ensure customer satisfaction and contract
compliance (internal controls & legal compliance)
• Establish and perform periodic customer, project, and solution “health checks” with clients, baselined against the target
metrics associated with the Value Streams defined at the onset of the engagement.
• Building and ensuring lasting relationships that result in trusted advisor status with customers and stakeholders.
• Define and implement a Communication Plan that meets project and customer expectations, and then urgently ensure a
rhythm of ‘continuous communication’ and escalation inside of the company and with the client relative to project status,
opportunities, and imminent risks.
• Participate in the development and execution of an
Company
TEKsystems
Location
Toronto
Country
Canada
Salary
150.000
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