Enterprise Customer Success Manager
Job Description
Description
Our team is growing! Working as a part of STAN’s Team, the Enterprise Customer Success Manager will contribute to the long-term growth and retention of property management firms using STAN, through rapport building and solutions-based selling across an assigned book of business.
**About Us:
**We believe that properties can be managed autonomously. Do you?
STAN is the first A.I. assistant for residential property managers. STAN was launched in 2019 by two former property management executives who spent 13 years working for North America’s largest management company. STAN is growing quickly and is already the largest A.I. assistant in the industry. We offer multiple AI products to serve our clients, from our flagship omnichannel AI assistant to numerous AI add-ons for property managers.
STAN is also an award-winning platform, having been recognized by Rogers, FedEx, George Brown College, StartUp Canada, the Waterloo Accelerator Centre, and more!
Tasks
- Manage an assigned and growing portfolio of high touch enterprise accounts.
- Build positive relationships with clients, while becoming a trusted AI Solutions advisor.
- Act as the central point of contact and handle customers’ individual needs.
- Resolve conflicts and provide solutions to customers in a timely manner.
- Identify and create growth opportunities within the assigned book of business.
- Expand STAN’s Suite of AI tools across property management firms full portfolios.
- Demonstrate STAN’s growing capabilities with customers, through product walkthroughs and new feature presentations.
- Set and track
Company
STAN AI
Location
Toronto
Country
Canada
Salary
100.000
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