Life Insurance Policy Service Associate
Job Description
Description
Job Description – Life Insurance Policy Service Associate )
Life Insurance Policy Service Associate
What is this role responsible for?
We are seeking a dedicated and detail-oriented Life Insurance Policy Service Coordinator to support 2-3 life insurance specialists. This role involves managing, coordinating, and facilitating in-force policy service for active life insurance policies, as well as handling assigned orphan accounts. The ideal candidate will possess an active life insurance license and have a strong background in life insurance policy administration.
What will your role be responsible for?
- Provide comprehensive administrative support to 2-3 life insurance specialists.
- Serve as the first point of contact for clients, providing prompt, professional, and courteous assistance via phone, email, or in-person. Answer policy-related inquiries, striving to resolve issues and concerns in a timely and satisfactory manner.
- Manage and coordinate in-force policy service requests, ensuring timely and accurate processing.
- Facilitate communication between clients, insurance specialists, and insurance carriers.
- Handle assigned orphan accounts, providing exceptional service and support.
- Manage and process life insurance claims, ensuring all documentation is complete and accurate.
- Maintain accurate records of policy changes, updates, and client interactions.
- Manage and coordinate policy reviews and client meetings, including assisting in the preparation and conduct of policy reviews.
- Ensure compliance with all regulatory requirements and company policies.
- Address client inquiries and resolve issues related to in-force policies.
- Collaborate with Sales Associates for cross-training and act as backup support during peak periods, absences, or vacations.
- Work with team members to improve service processes and client satisfaction.
What can you expect from us?
Our most important investment is in people. Upon eligibility, Raymond James Ltd offers flexible workstyles , a competitive compensation and benefits package. Our benefits range from Health Benefits, RRSP Matching Program, Employee Stock Purchase Plan, Paid Time Off, Volunteer Days, Discretionary Bonuses, Tuition Reimbursement and many more! We also support internal promotion and community involvement.
What do we expect from you?
To qualify for this opportunity you possess:
- Active life insurance license (including Accident and Sickness) is mandatory.
- A minimum of 2 years of experience in life insurance policy administration or a similar role, preferably in a brokerage agency or national
Company
Raymond James Financial
Location
Toronto
Country
Canada
Salary
100.000
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