Manager, Commercial Operations – Remote Canada
Job Description
Description
Working for a company like Smile Digital Health means supporting our mandate for #BetterGlobalHealth . We strive towards this goal every day, and the results can be seen in the impact of our innovative health data platform and data management solutions, which are used in over 20 countries. We were #19 on Deloitte’s Technology Fast 50 Ranking for 2024!
Smile Digital Health makes it easy for healthcare stakeholders to collect and exchange data with our leading FHIR-based data liberation platform.
At its heart, the Smile platform enables people and organizations to better manage healthcare data. We help generate and liberate structured healthcare data to ensure effective delivery across care teams and health systems, bringing #BetterGlobalHealth to patients every day!
Apply today and find plenty of reasons to SMILE!
The Commercial Operations Manager is responsible for the operational alignment of revenue-generating teams across the full client lifecycle to drive growth, operational clarity, and efficiency. This position will provide leadership and guidance to the Commercial Operations team to support and improve the efficiency, effectiveness, and scalability of Sales and Marketing teams. This role will also own the forecast, sales modeling, compensation plan, territory alignment, margin analysis, and overall health of the pipeline.
Responsibilities:
- Maintain and improve a Sales and Revenue Operations model to support the growth of Smile Digital Health.
- Ensure the CRM is accurate, optimized, and regularly updated to maintain accurate pipeline reporting, customer lifecycle data, and forecast modeling.
- Provide strategic recommendations to optimize systems and processes to enable customer-facing teams.
- Design, implement, and scale revenue-generating processes using data and technology to streamline workflows that will improve sales velocity.
- Lead a team of Analysts, SF Admin, and Sales Operations who support sales, marketing, and revenue tooling.
- Hire, train, and coach Commercial Operations team members to ensure continuous growth and development.
- Oversee the deal desk function, including establishing standardized processes for deal review and approval, identifying areas for improvement, creating pricing and discount guidelines, and partnering with sales, legal, and finance teams to ensure favorable margins.
- Serve as a subject matter expert on projects to design and implement processes and tools to enable effective sales planning and forecasting.
- Collaborate with finance on sales and commission forecasts.
- Lead strategy and vision of goal setting through tools for market segmentation, quota setting, and
Company
Smile Digital Health
Location
Toronto
Country
Canada
Salary
100.000
URL