Manager of Operational Process Improvement, North America

September 5, 2025

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Job Description

Description

JOIN OUR TEAM!
At Couche-Tard/Circle K, our mission is simple: to make our customer’s lives a little easier everyday. You may have already stopped for coffee, refueling your car, or eating something on the go. Then, you know what Couche-Tard/Circle K is. We have grown into a successful global company with over 16,000 stores in 29 countries, serving almost 9 million customers every day. In total, more than 150,000 people work in our stores and offices. We make journeys easier by offering fast and friendly service. We care about our people and our communities, and we look for ways to uplift people first. Wherever your journey’s going, we can help you get there. Are you ready to grow your career? Let’s grow together!
Manager of Operational Process Improvement, North America
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Department: Operational Excellence
Location: Toronto, ON or Calgary, AB
Type of employment: Permanent, Full Time (40 hours)
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THE ROLE
This position will be part of the North American Operational Excellence Department . The goal of our team is to identify the best and brightest ideas to support Store Operations and 65,000+ Store Employees. This can be accomplished through improving existing or establishing new operational procedures. Process improvement can also be achieved by enhancing existing store systems or with the adoption of new technology. This position will allow you to become part of a talented team of specialists who have demonstrated skills in data, logistics, labor modeling, loss prevention, safety, and store operations leadership.
What You’ll Do
Want to start your career with us? Here’s an overview of the main responsibilities of this position:

  • Develop new operating practices to enable optimal efficiency
  • Source new technology to further automate store operation functions
  • Work cross-functionally with store operators and store support staff on initiatives that aim to minimize work requirements of store staff, while ensuring store standards are maintained and/or improved
  • Lead piloting of new operating procedures to prove value and to de-risk potential issues at scale
  • Mature successful pilot workstreams to enable scaled deployment, delivering efficient and effective training and management of change
  • Deliver routine status updates on initiative progress to support staff and senior leadership
  • Ownership and tracking of program performance metrics
  • Drive engagement and execution of project priorities at all levels of organization
  • Additional projects will be added and learned on the job through deep immersion with subject matter experts
  • Collaborates across functions (e.g., supply chain, merchandising) regarding process improvement opportunities related to management of inventory in store

What You’ll Need
We want you to join our team! Here’s what we’re looking for:
Education

  • Bachelor’s degree in business or related field is preferred. Other combinations of job-related experience and education that meet the requirements may be substituted.

Experience

  • 2-5 years of experience in process improvement/optimization or comparable experience (e.g., program management, operations, management consulting, strategy, etc.)
  • Strong retail business acumen with understanding of the convenience and fuel industry.

Knowledge And Skills

  • Proficient in written and oral communication, with ability to effectively communicate across all levels of an organization (entry level staff to senior leadership)
  • Out of the box, strategic analytical thinker – willing to take some risks on programs that could yield significant operational improvement
  • Ability to work independently and manage multiple priorities in a fast-paced environment.
  • Results-driven mindset with the ability to balance strategic planning and tactical execution
  • Detail-oriented with a focus on accuracy and continuous improvement
  • Understanding of basic project management practices
  • High level of comfort with technological advancements and high level of intellectual curiosity
  • Skilled in Microsoft Office tools – PPT, Excel, Power BI
  • Basic understanding of Artificial Intelligence and Machine Learning in a retail, specifically related to inventory management
  • Basic understanding of global economics

Why You Should Work Here
At Couche-Tard/Circle K, we believe that our team members are the heart and soul of our business. When you join us, you’re not just getting a job – you’re becoming part of a vibrant community where your talents are valued, your growth is nurtured, and your contributions make a real difference. Here’s why you’ll love working with us:
Benefits Package