Manager, Operational Resilience, Financial Planning National Office
Job Description
Description
Work Location:
Toronto, Ontario, Canada
Hours:
37.5
Line of Business:
Business Management, Strategy & Support
Pay Details:
$91,200 – $136,800 CAD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate’s skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Job Description:
DEPARTMENT OVERVIEW
National Office is responsible for defining and executing against the business strategy and growth aspirations of TD Wealth Financial Planning; a channel with 1,200 Financial Planners across Canada.
The team delivers on the following:
- The 5-year vision for TD Wealth Financial Planning.
- Programs and initiatives that drive acquisition, client retention, sales effectiveness, four pillar financial planning and legendary client experiences.
- Thought Leadership and continuous delivery of improved end-to-end experiences for both Financial Planners and clients.
The Financial Planning team understands that helping clients set and achieve their financial goals while delivering a legendary customer experience is what drives our business success. We have a long and growing history in wealth management leadership and are poised for even greater future success.
JOB DESCRIPTION
As the Manager of Operational Resilience, you will be primarily responsible for driving continuous improvement initiatives and optimizing processes within the FP National Office. This role requires a strategic thinker with a hands-on approach to identifying and implementing effective solutions that enhance operational efficiencies, strengthen regulatory compliance, and achieve organizational goals.
The general accountabilities of this role include, but are not limited to, the following:
- Critically analyze, design, document, and improve business processes to enable effective service delivery across the FP Business.
- Work cross-functionally to ensure end-to-end process alignment, support compliance, enable digital transformation, and drive continuous improvement.
- Possess a strong background in process mapping, stakeholder facilitation, and translating operational pain points into actionable solutions.
- Own the integrity of key policies and procedures by creating a review framework to ensure changes due to strategic initiatives are effectively implemented and documentation is updated.
- Support process governance by defining ownership, approval workflows, and change control mechanisms.
- Ensure alignment with internal controls, audit requirements, and regulatory frameworks.
- Develop and implement strategies to enhance operational excellence within the organization.
- Analyze current operational processes and identify areas for improvement.
- Lead cross-functional teams to drive process improvements and efficiency gains.
- Monitor and report on key performance indicators to track progress and impact.
- Foster a culture of continuous improvement and operational excellence.
- Collaborate with senior leadership to align operational initiatives with organizational goals.
EXPERIENCE AND/OR EDUCATION:
- Bachelor’s degree in Business Administration, Operations Management, or a related field.
- Proven experience in operational excellence, process improvement, or a related role.
- Strong analytical and problem-solving skills.
- Excellent communication and leadership abilities.
- Experience with Lean, Six Sigma, or other process improvement methodologies.
- Ability to work collaboratively with cross-functional teams.
REQUIRED SKILLS:
- Relationship builder with a proven ability to partner, build confidence and influence multiple stakeholders at all levels across the organization
- Project and problem-solving skills with an ability to provide clear and concise direction in a positive and effective manner
- Self-starter, with the ability to deal with ambiguity and develop teams, processes and governance from the ground up
- Knowledge of Wealth Advice businesses, securities industry regulations, procedures and legal framework is considered an asset, however not required
Who We Are:
TD is one of the world’s leading global financial institutions and is the fifth largest
Company
TD
Location
, , Canada
Country
Canada
Salary
100.000
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