Principal Consultant – Service Now Tech Lead
Job Description
Description
Job Description – Principal Consultant – Service Now Tech Lead (ITO )
Principal Consultant – Service Now Tech Lead – ITO
Ready to build the future with AI? At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Inviting Applications for the role of Principal Consultant – Service Now Tech Lead
In this role, you will be the technical owner and manage a team of developers, assign their tasks and provide technical guidance as needed.
Responsibilities
- You are the technical owner and manage a team of developers, assign their tasks and provide technical guidance as needed.
- Mentor and lead a team of developers.
- Participate in requirement discovery with clients, design and develop solutions for the ServiceNow platform, ranging from current feature enhancements and bug fixes to full application suite deployment.
- Carry out agile sprint-defined development tasks to support release cycles, including execution of development, unit testing, functional testing, and overall peer review of team member work.
- Review design and code per sprint to ensure quality.
- Create and customize complex workflows and custom workflow activities.
- Coordinate with Client, Architects, Business Analysts, and developers to translate business requirements to technical requirements and development tasks.
- Contribute and review user stories.
- Build and maintain technical documentation.
- Monitor health, usage, and overall compliance of ServiceNow and its applications.
- Develop a keen understanding of the products we implement and client business.
- Provide production support and be able to resolve problems under pressure.
- Assist in project estimation.
- Participate in regular Knowledge
Company
Genpact
Location
Halifax
Country
Canada
Salary
150.000
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