Principal Customer Success Manager
Job Description
Description
Principal Customer Success Manager page is loaded
Principal Customer Success Manager
Apply locations Toronto posted on Posted 9 Days Ago time left to apply End Date: September 8, 2025 (15 days left to apply) job requisition id R-
Principal Customer Success Manager, Canada
What makes Us, Us
Join some of the most innovative thinkers in FinTech as we lead the evolution of financial technology. If you are an innovative, curious, collaborative person who embraces challenges and wants to grow, learn and pursue outcomes with our prestigious financial clients, say Hello to SimCorp!
At its foundation, SimCorp is guided by our values — caring, customer success-driven, collaborative, curious, and courageous. Our people-centered organization focuses on skills development, relationship building, and client success. We take pride in cultivating an environment where all team members can grow, feel heard, valued, and empowered. If you like what we’re saying, keep reading!
Why This Role Is Important To Us
SimCorp North America is looking for an experienced Principal Customer Success Manager to join its growing Customer Success Team in Canada.
In this high-impact role, you will be responsible for proactively retaining and developing business with existing customers by overseeing customer expansion and renewal. In addition to facilitating a strategic dialogue with customer executives based on industry, SimCorp, peer and customer insights, this role coordinates and orchestrates the strategic collaboration between the Customer and SimCorp executives by actively developing relationships with C-level customer stakeholders. There is additional collaboration with the Customer Success Managers and oversees adoption.
What You Will Be Responsible For
Our platform, SimCorp One, is one of the world’s leading investment management solutions used globally by international financial institutions and equity funds.
Key responsibilities
Overall Responsibilities
- Expansion: Identifies, positions and drives opportunities for value add through SimCorp software and services adjacent to customer’s current footprint.
- Renewal: Advices customers on the flexibility, capabilities, and applicability of their solution for maximizing customer outcome.
- Executive engagement: Establish and maintain C-level long-term trusted relationships and engage these in discussing industry trends, problem solving and overall business opportunities
- Knowledge sharing: Leverages industry and peer insight to expand the relevant scope and value creation potential for customers assessing short- and long-term needs
- Management: Has a set of named accounts and will orchestrate Customer Success Teams according to customer strategies to secure optimal value for the Customer and for SimCorp. Owns the
Company
SimCorp
Location
Toronto
Country
Canada
Salary
100.000
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