Product Applications Training Manager
Job Description
Description
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Req ID: 10616
Remote Opportunities: Semi-Remote
Distech Controls’ success and reputation are fueled by our world-class team of employees. We look for qualified individuals who are striving to succeed and that wish to actively contribute to our continued growth. Distech Controls values its team members and offers them a modern, motivating work environment, and competitive salaries and benefits.
Who is Distech Controls?
Distech Controls is a Canadian-based company located in Brossard, on the South Shore of Montreal (QC), with a European headquarter in Brignais (Lyon), France. We are proud to be part of the Acuity Brands’ family since 2015. Our mission is to connect people with intelligent building solutions for better health, better space, better efficiencies through our forward-thinking technologies and services. Our passion for innovation, quality and sustainability guides our business on a daily basis, as we light the way to a brilliant, productive and connected world.
Why Work for Distech Controls?
- Innovative driven company
- Dynamic workplace
- Open minded company
- Fast-paced company
- Modern work environment designed for our employees
- Indoor and outdoor bistro areas, lounges, coffee stations
DCI – Distech Controls Inc. (North American headquarter)
- Continuous professional development program
- Extensive benefits, including annual performance bonus, group insurance and retirement plan
- 5 floating days and 3 weeks’ vacation (prorated) from year one’
- Reward programs
- LEED-Certified building
- Foosball and ping-pong tables
- Situated near quartier Dix30
- On-site gym
- Daily fresh fruit
- Hot and cold beverages stations
- Accessible transportation services including OPUS card reader onsite
- Deep frozen meal prepared by culinary chefs
- Rewards program
Job Summary
Reporting to the Technical Support & Training Director, and in collaboration with the Technical Support team, Research & Development team and Product Sales team, the selected applicant will be responsible for providing training services to our customers mainly in North America and Worldwide.
Key Tasks & Responsibilities (Essential Functions)
- Provide training to our customer base on the programming of our controllers and the use of our software for the management of the controllers and control device. Note: The training courses can be given at the offices of Distech Controls, at the customer’s training location/hotel training facilities or virtually. Up to 50% travel mostly in the US.
- Manage the equipment, the work stations and software that is required to provide the training in a VM environment as well as physically.
- Be proactive by improving the available tools and the internal processes within the department.
- Ensuring that the customer is being catered to, and is following along during the class.
- Create and/or update the training material and the training support tools which are offered to our customers via the corporate website and in collaboration with the training team.
- Develop and update new content for the training courses.
- Take part in the development of the products by providing feedback gained from the customer on their requirements as it pertains to our product’s functionality.
- Communicate suggestions for changes/modifications to the development team as per our ISO procedures and policies that are in place.
- Stay up to date with new technologies and products in the field related to the Distech controls product line.
- Assist in the development the on-line training (e-learning) and/or any other training projects required by the immediate supervisor.
Skills And Minimum Experience Required
- Practical Training/Trainer Qualifications required
- University degree or Technical Certificate in HVAC/Controls or any other relevant experience in technical training
- Minimum of 5 years experience in the following fields:
- Technical Training / HVAC Systems / Niagara environments / Building Automation / Instrumentation and Controls / Process Control / IT technology / Knowledge in the application programming interfaces (API)
- Programming and configuration of computer networks or IT systems
- Demonstrates excellent communication skills
- Structured and well organized
- Capable of giving presentations in front of large crowds
- Courteous with a positive attitude
- Proactive, autonomous and demonstrates Leadership
- Willingness to learn and take on new responsibilities
- Resourceful and capable of handling multiple simultaneous tasks
- Excellent interpersonal skills
Preferred Skills And Experience
- Knowledge and relevant experience in HVAC and in Building Automation Systems (BAS).
- Knowledge of BACnet, Modbus, MBUS and IT/web based communication protocols.
- Knowledge of control system estimating, design, programming and engineering, specifically BACnet.
- Knowledge in IT / IOT technologies – HTML, OPC, SNMP, REST, MQTT, IP network management and Niagara Framework is an asset.
- Strongly oriented towards customer service satisfaction.
- Proficient in English communication skills: written, oral communication and presentation.
- Knowledge of French language and/or another European language is an asset.
- Ability to communicate with multi/cross-cultural environments.
- Ability to multi-task and handle various priorities.
- Must be able to work effectively in a fast-paced, dynamic work environment and under tight deadlines.
Travel Requirements
- Up to 50% travel mostly to the US (Valid passport for travelling is required)
Distech Controls Inc. is owned by Acuity Brands Lighting, Inc., which is located in the United States. These companies share a global recruitment system on which the data you provide will be stored, and which will be subject to the laws of the United States of America.
Job Segment: HVAC, R&D Engineer, Developer, Training, QC, Operations, Engineering, Technology, Quality
Seniority level
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Seniority level
Mid-Senior level
Employment type
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Employment type
Full-time
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Job function
Human Resources
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Industries
Appliances, Electrical, and Electronics Manufacturing
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Company
Acuity Brands Lighting Canada
Location
Brossard
Country
Canada
Salary
100.000
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