Quality Assurance Manager
Job Description
Description
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Experienced Recruitment Manager and Strategic Talent Advisor
About Our Client:
A Canadian company in the food manufacturing space that has a rich history that dates to 1933. Originally starting out as a local bakery in Toronto, this family-owned business has evolved into a dynamic and fast-paced enterprise. Despite its growth, the company still embodies an entrepreneurial spirit and a steadfast commitment to quality. Their dedication to nurturing long-standing relationships with customers and suppliers continues to be a hallmark of their success.
Position Scope:
Reporting to the Director of Operations, the Quality Assurance Manager will lead the development, implementation, and continuous improvement of the company’s quality and food safety programs. In parallel, this role will be responsible for initiating and establishing ISO 9001 certification across the broader business operations. This is a hands-on leadership position that requires strategic planning, cross-functional collaboration, and a strong understanding of both regulatory and customer requirements to ensure compliance, consistency, and excellence in product quality and food safety.
Responsibilities:
- Maintain and improve the company’s food safety and quality programs (e.g. HACCP, PCP, from SQF to BRCGS)
- Lead the development, implementation, and continuous improvement of a quality management system (QMS) in line with ISO 9001 standards, targeting future certification
- Ensure alignment of documentation, procedures, and records with ISO 9001 requirements
- Train cross-functional teams on ISO principles (e.g. risk-based thinking, corrective action, document control)
- Conduct internal audits and lead external audits and surveillance reviews
- Oversee food safety programs and integrate with ISO 9001 systems where possible
- Analyze trends in non-conformance, customer complaints, and audit results to drive preventive actions
- Promote a company-wide culture of food safety, quality and continual improvement
- Collaborate with operations and leadership on KPIs, process optimization, and strategic quality goals
- Maintain readiness for CFIA, customer, and third-party audits
- Serve as the primary contact during audits (regulatory, third-party, certification or customer, gap assessments and corrective actions)
- Ensure all site procedures, records, and documentation align with food safety programs
- Manage the site’s HACCP/PCP plan, validation studies, and risk assessments
- Oversee traceability systems, mock recalls, allergen controls, supplier approval programs, product release programs
- Serve as the primary site contact for auditors, customers, and regulatory inspections
- Deliver training to staff at all levels on food safety policies, GMPs, and audit readiness
- Drive continuous improvement through root cause analysis, trend analysis, and CAPAs
- Ensure integration of food safety program requirements with customer-specific standards or other GFSI schemes
- Review and approve QA policies, documentation, and specifications
- Lead root cause analysis and corrective actions for quality issues or complaints
- Manage QA team scheduling, training, and performance
- Participate in cross-functional initiatives (e.g. new product launches, production trials)
- Monitor environmental monitoring programs, sanitation effectiveness, and allergen controls
- Directly supervises quality employees
- Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws
- Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
Required Skills and Knowledge:
- Commitment to excellence and high standards
- Excellent written and oral communication skills
- Basic competence in subordinates’ duties and tasks
- Strong organizational, problem-solving, and analytical skills
- Ability to manage priorities and workflow
- Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
- Demonstrated ability to plan and organize projects
- Proficient on standard productivity software, standard quality programs
- Proven ability to handle multiple projects and meet deadlines
- Good judgement with the ability to make timely and sound decisions
- Flexible, and innovative team player
Education and Experience:
- Bachelor’s degree (B.S.) or equivalent in related field
- Four to six years related experience or equivalent
- Demonstrated proficiency in supervising and motivating subordinates
Application Instructions:
To apply, please send a resume to Jessica Alcock at
Summit Search Group is a fair and equitable search firm. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the recruitment and selection process.
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
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Job function
Quality Assurance
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Industries
Food and Beverage Manufacturing
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Company
Summit Search Group
Location
Toronto
Country
Canada
Salary
100.000
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