Quality Management Team Lead

September 4, 2025

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Job Description

Description

Who you are

  • You have at least 4 years of experience in quality management, supplier management
  • Experience in the mobility space would be a plus
  • You have People management experience, you have a proven track record of building, developing and coaching your team
  • You have program/project management experience, in particular running projects/programs across multiple functions
  • You are highly customer-orientated, with a positive hands-on attitude and a good sense of humor
  • You have a data mindset
  • Good stakeholder management experience
  • You like to work in a structured & organized way, and can see the big picture while paying attention to the details

What the job involves

  • We’re looking for an awesome Team Lead – Quality Management to join our crew at Blacklane
  • As part of Partner Management and in close cooperation with our Brand, Communication, Marketing and Training teams, you will support and motivate professional chauffeurs to deliver a consistently safe, reliable and pleasant guest experience
  • Your role is set along quality, training & supplier management
  • You will be the key pillar of Blacklane’s quality standards
  • You will be responsible for establishing the standards, creating mechanisms for monitoring them, and taking responsibility for improving them
  • This is a global role, so you’d take ownership of quality management across all regions, taking into account the regional nuances and set the direction & priorities for your team
  • At Blacklane, we measure success by the meaningful changes that each team member creates. In this role, you’ll:
  • Develop and execute a global Quality Management strategy to maximize guest satisfaction and reinforce Blacklane’s reputation for premium service
  • Lead cross-functional initiatives (e.g., QA frameworks, data-driven improvements) to streamline processes and ensure operational excellence in every region
  • Design and manage strategic chauffeur incentive programs, boosting partner engagement and elevating overall service quality
  • Collaborate with key stakeholders (Finance, Operations, BI, etc.) to align resources and innovate processes, delivering consistent, high-quality travel experiences at scale
  • 3 months:
  • Dive into existing quality metrics, policies, and processes
  • Meet core stakeholders (internal teams, chauffeur partners), building a deep understanding of current challenges
  • Begin shaping your roadmap for immediate process improvements and longer-term strategic initiatives
  • 6 months:
  • Implement high-impact quality enhancements—for example, refining QA frameworks or automating partner feedback loops
  • Fully own incentive programs, ensuring they drive measurable engagement and performance improvements
  • Deliver visible, data-backed results that strengthen chauffeur relationships and enhance guest experiences
  • 12 months:
  • Scale your strategic influence: integrate more advanced, innovation-driven solutions (new training methods, cutting-edge QA technologies)
  • Expand your leadership footprint, coaching and developing future quality leaders within Blacklane

Benefits

  • Personal development: Create a personal development plan. Set goals, learn new skills, and connect with a mentor to help you reach what you want to achieve. Budget for online courses, conferences, and books bolsters your learning journey
  • Open feedback culture: Discover a company culture where open feedback and communication is valued. We offer monthly 1:1 chats with our C-level team members, as we believe feedback makes Blacklane a better place to work
  • Virtual stock options: Take ownership of your work — literally — with our employee stock option plan. Shares vest over four years at no cost to you. Blacklane’s success is your success
  • Flexible work environment: Your work and home lives should exist in harmony. With our hybrid model—working from the office, with flexibility to work from home—you and your team can find the balance that works best for you
  • Social events: From Wednesday evening drinks at the office, to twice-a-year department events with budgets for every team, we offer plenty of opportunities to connect with your team and build relationships. And not to brag, but our company parties are legendary
  • Blacklane Cares day: Every crew member receives 8 hours of paid leave per year to participate in volunteering initiatives of their choice or lead employee-driven community outreach projects. Utilize your time to lend hands to a cause that drives your passion

Company

Blacklane

Country

DE

City

Barcelona, Berlin, London

Time Posted

2025-08-14

Salary

90000.0 to 120000.0 € per year

Currency

€

URL

https://de.bebee.com/jobs/visit/4398170265-feed-AuHuw68b340fa6cc9a_ZTM4ZDY1MmNiZjE4NzI3Y2Y0MzI5OGE0NzQxYjNlYTk=?exp=GIYDENJNGA4S2MBVKQYTEORSGI5DAMK2&enc=8tfXzcAcNd87sGyJCKjip8KfvuzzPBJuoMESfDlpto3uh10S2cSMfEYwcn6tAAS4lHMSYXThKZS-h-oDEvnJTN89xZTO2kXtUdlyVOs8yKg=&utm_source=partners&utm_medium=cpc&utm_campaign=Code4dev_Direct&utm_channel=4398170265&utm_feed=feed-AuHuw68b340fa6cc9a&sd=dGVybT1RdWFsaXR5K01hbmFnZW1lbnQrVGVhbStMZWFkJmxvY2F0aW9uPUJhcmNlbG9uYSUyQytCZXJsaW4lMkMrTG9uZG9u