Senior Operations Support Analyst (Lumina)
Job Description
Description
Senior Operations Support Analyst (Lumina)
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Senior Operations Support Analyst (Lumina)
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What’s the opportunity?
The Lumina Platform Support team within RBC Borealis is looking for a Senior Operations Analyst to perform support activities across different platforms, including AWS, Azure, CDL (Snowflake, Data Bricks), along with various data movement platforms. The role is part of a team that works across IT and with assigned business line(s) to enable business objectives and strategies. The role reports directly to Senior Manager – Data Solutions. The successful candidate will have a positive attitude and preferably prior working knowledge of the on prem and Data Warehouse Cloud environments.
Job Summary
Job Description
What’s the opportunity?
The Lumina Platform Support team within RBC Borealis is looking for a Senior Operations Analyst to perform support activities across different platforms, including AWS, Azure, CDL (Snowflake, Data Bricks), along with various data movement platforms. The role is part of a team that works across IT and with assigned business line(s) to enable business objectives and strategies. The role reports directly to Senior Manager – Data Solutions. The successful candidate will have a positive attitude and preferably prior working knowledge of the on prem and Data Warehouse Cloud environments.
Your responsibilities include:
- Provide daily operational support for CDL focusing on monitoring, troubleshooting, and resolving technical issues related to data warehousing and ETL processes;
- Work closely with data engineers, analysts, cross-functional teams, and other stakeholders to address support requests and incidents related to CDL;
- Optimize and enhance performance of Snowflake workloads through SQL query tuning, resource monitoring, and scaling solutions;
- Assist in developing, deploying, and maintaining data pipelines within Snowflake;
- Collaborate with data engineers and analysts to ensure data integrity, availability, and accuracy across datasets and workflows;
- Proactively identify opportunities for improvement and implement best practices for the CDL platform including security, user management, and access control;
- Work closely with platform engineering team to ensure platform integrity, availability and enhance the efficiency and reliability of CDL operations;
- Maintain up-to-date documentation on CDL configurations, processes, and troubleshooting guides.
You’re our ideal candidate if you have:
- 3-5 years of relevant experience in Technical support or data engineering background;
- Expertise in engaging and communicating with stakeholders to understand their needs and expectations, eliciting and documenting business requirements;
- Knowledge of data analysis in a Data Lake environment (Python, Scala, Hive, Datameer) and Cloud environment (AWS and/or Azure);
- Familiarity with cloud technologies such as AWS, Azure, Snowflake and Databricks;
- Flexible to provide on call support to resolve issue as required;
- Experience with Unix/Linux Operating Systems, experience with SNOW & JIRA ticketing;
- Experience with ITIL processes – Incident, Problem and Change management
- Experience with Monitoring and alerting applications/tools such as moogsoft, Dyntarce, Grafana, Familiarity with Apache Airflow, IDP, Knowledge RedHat, OpenShift is a plus.
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable;
- Leaders who support your development through coaching and managing opportunities;
- Ability to make a difference and lasting impact;
- Work in a dynamic, collaborative, progressive, and high-performing team;
- Opportunities to do challenging work;
- Opportunities to take on progressively greater accountabilities;
- Opportunities to build close relationships with clients.
About RBC Borealis
RBC Borealis is the driving force behind Royal
Company
RBC
Location
Toronto
Country
Canada
Salary
125.000
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