Senior Product Manager – Commercial Channel Product
Job Description
Description
Job Description
What is the opportunity?
Reporting to Director – Channel Product Owner, Commercial Channels – we are seeking an experienced product / channel manager, to support the development and roll out of key features on Commercial Digital channels. The role will work closely with multiple stakeholders from Commercial Banking and journey teams (respective Product Owners and Journey leads) to ensure timely execution of projects and initiatives.
What will you do?
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Actively participate in forums and working groups tasked with designing new features / enhancements on Digital Channels, representing Commercial channel team. Provide inputs to develop high level requirements which are created and refined for agile development squads to build new features
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Lead working sessions and develop an implementation plan for rolling out new features and enhancements
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Develop, manage and ensure adherence to project schedules and milestones
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Build strong relationships with key business, operations and technology partners to achieve OKRs
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Coordinate with release teams to package the various enhancements and lead production verification testing for business to ensure the delivery meets customer requirements
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Maintain and track a repository of requirements / feedback on enhancements raised by customers, shared by RMs, received via client meetings etc. which will supplement the overall backlog maintained by Product Owners
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Ensure Policy updates for Digital Channels for the features rolled out as applicable, working together with Product Owners and other stakeholders
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Support Operations/ Service / CMO teams to update their procedures, provide Trainings to Ops team / Helpdesk on new enhancements
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Create and maintain central repository of support and help material
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Track and resolve issues, escalating as necessary and participate in resolving the issues, prioritize customer feedback / complaints for fixes ensuring minimal disruption / negative customer experiences
What do you need to succeed?
Must-have:
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Good understanding of Commercial Banking and Cash Management products
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Experience in driving product features delivery, prior experience in Digital channels desirable
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Comfortable in dealing with ambiguity and ability to adapt to frequently changing requirements while managing projects
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Ability to analyze complex data and presenting insights to senior stakeholders
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Experience in Agile Project management framework
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Strong proficiency in MS Suite products, reporting tools, SharePoint, Confluence, JIRA etc
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Excellent communication skills
Nice to have:
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Bilingual in French and English
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
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Ability to make a difference and lasting impact
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Work in a dynamic, collaborative, progressive, and high-performing team
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Opportunities to do challenging work
Job Skills
Additional Job Details
Address:
WATERPARK PLACE, 20 BAY ST:TORONTO
City:
Toronto
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
PERSONAL & COMMERCIAL BANKING
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
Application Deadline:
Note : Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
I nclusion and Equal Opportunity Employment
At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
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Company
RBC
Location
Toronto
Country
Canada
Salary
150.000
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