Service Delivery Manager- GTA
Job Description
Description
SERVICE DELIVERY MANAGER – TORONTO & GTA
Are you passionate about safety & security while seeking opportunities in management?
A.S.P. Incorporated has provided security and customer service solutions for 25 years to Canadian clients. We employ more than 1,250 employees and are a subsidiary of ICTS Europe, which is operates in 28 countries and employs more than 18,000 professionals worldwide. A.S.P itself provides services to a wide range of clients such as Commercial, Industrial, Residential, Corporate, as well as Aviation with some of the largest airports in Canada. Specialties include guarding, customer service, K9 detection, and more.
In this key role, you’ll manage a portfolio of residential and commercial security contracts, ensuring adherence to all contractual, company, and legislative requirements. This position requires a strategic, ethical, and experienced leader focused on operational excellence, industry best practices, and accountability.
What you will do:
- Provide oversight, coaching, support, and leadership to frontline security guards and supervisors.
- Assist and have accountability for a portfolio of clients and their associated work sites.
- Promote excellence and professionalism within the ASP team.
- Develop, measure, and evaluate KPIs to ensure the quality of service being delivered.
- Monitor and adjust service delivery to correct and/or improve performance of accounts.
- Conduct site visits, and conduct knowledge checks with employees to ensure understanding of client and site requirements.
- Enforce the attendance management program and the casual policy.
- Ensure that staff follow provided directions as well as instructions, policies, and procedures as outlined in site post orders.
- Act with integrity, professionalism, and dedication to excellence, proactivity, and safety.
- Assist with
Company
A.S.P. Incorporated
Location
Toronto
Country
Canada
Salary
125.000
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