Sr. Customer Implementation Specialist New Toronto
Job Description
Description
Job Summary
The Senior Customer Implementation Specialist leads the implementation process for complex customer engagements, providing advanced technical expertise and project management. This role involves managing high-stakes projects, mentoring junior team members, and contributing to the continuous improvement of implementation practices. The ideal candidate has significant experience in customer implementation, excels at problem-solving, and thrives in a customer-facing role.
Key Responsibilities
- Lead end-to-end implementation for large or complex customer projects, ensuring successful deployment and adoption.
- Act as a trusted advisor to customers, guiding them through technical and operational aspects of implementation.
- Oversee and mentor junior implementation specialists, providing guidance and support as needed.
- Develop detailed project plans, including timelines, resource allocation, and risk assessments.
- Troubleshoot and resolve advanced technical challenges during implementation, escalating to engineering teams when necessary.
- Collaborate with cross-functional teams to address customer-specific needs and ensure alignment with product capabilities.
- Continuously evaluate and improve implementation processes to enhance efficiency and customer satisfaction.
- Provide feedback to Product and Engineering teams based on customer implementation experiences.
Qualifications
- Bachelor’s degree in Business, Computer Science, or a related field (Master’s degree preferred).
- 5-7 years of experience in customer implementation, technical support, or a related field.
- Proven expertise in managing complex implementation projects.
- Strong leadership skills, with experience mentoring or leading junior team members.
- Advanced technical knowledge of system integration, data migration, and solution configuration.
- Excellent project management and organizational skills.
- Familiarity with CRM and project management tools (e.g., Salesforce, JIRA).
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Company
Convera Holdings, LLC.
Location
Toronto
Country
Canada
Salary
100.000
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