Support Engineer _Audio Production
Job Description
Description
GROW WITH US!
Responsibilities:
Project Delivery:
- Deliver system solutions that span the globe, enabling the live broadcast of major sports events at a high-quality level, leading to business growth, profitability, and customer success.
- Configuration and programming
- Executing factory pre-delivery testing
- Commissioning remote/on-site
- Working closely with other Lawo teams, inside and outside of the professional services group
- Documentation (both for the customer and to enable other Lawo team members to provide support)
- Resolution of technical problems (remote/onsite)
- Operational and technical training for operators and engineers
- System updates and health checks remotely and in the field.
- Support Project Managers in the creation of support handover documentation.
- Temporarily take over blueprint-testing and evaluation roles under the guidance of the system engineering team.
Customer Support:
- Qualify, monitor, and maintain support tickets throughout ticket lifecycle.
- Perform system updates and health checks remotely and in the field.
- Collaborate with Sales, R&D, and Product Management on behalf of the customer and their needs, inclusive of escalation as needed.
- Helpdesk tasks for customers
- Provide 24/7 hotline support.
- Work closely with the Lawo headquarters in Germany.
Qualifications
- Education in broadcast, audio, electrical engineering, or a related field is needed.
- Network/IT knowledge, scripting experience, and knowledge of SMPTE 2110/2022/AES67 IP solutions, Linux, and Docker
- Experience in the broadcast environment, on-air broadcast operations, workflows, and IP projects.
- Expertise in operational workflows (Outside Broadcast, Live Production, Content Creation, etc.)
- Strong verbal and written communication skills, engaging and professional way of interacting with customers.
- Readiness for domestic and international travel (up to 50%) and ability to work alone with little or no supervision.
- Structured way of working and problem-solving ability
- Ability to stay organized in a fast-paced environment.
Other
Qualified candidates may reside in the following areas:
- United States (East coast will take preference over other regions)
- Toronto, Canada region
Qualified candidates MUST be authorized to work in the country they reside and show proof of work authorization.
- Competitive Salary and attractive bonus
- 4 Weeks Vacation, plus 11 Holidays
- Generous benefits package
#J-18808-Ljbffr
Company
Lawo AG
Location
Toronto
Country
Canada
Salary
100.000
URL