Technical Support / Client Services Consultant (Tier 1)
Job Description
Description
Tier 1 Client Services Consultant
Smartt is seeking a Tier 1 Client Service Consultant to join our team. If you are a professional who loves technology, enjoys working with people, embraces challenges, and is eager to learn and grow, we want to hear from you!
About Your Role
The ideal Client Service Consultant is passionate about solving technical problems and aims to leave clients with a WOW experience. They are personable, accountable, and committed to delivering excellent support. The successful candidate will provide Tier I support for our IT Service clients, including basic network and system setup, hardware and software administration.
What’s in it for you?
- $60,000+ Salary (based on experience)
- 15 paid holidays per year
- Statutory holidays
- Flexible schedule and work location
- Extended health and dental benefits
- Cell phone bill paid (up to $75)
- Free Internet at home
- Sponsored & paid education plan (up to $5,000/year)
- Sponsored & paid technology fund (up to $4,500 over 5 years)
- Weekly team lunches, events, and outings
Schedule
- 8-hour shifts, Monday to Friday
- Some weekend availability
- On-call responsibilities
- Hybrid work arrangement
Responsibilities
- Provide rotational 24/7 support for connectivity, hosting, email, data centre, and FlexHour clients via phone, email, and ticketing system
- Support end users through Service & Help Desk
- Provision, configure, test, and install system and network devices for various connectivity services
- Respond promptly to emergency support requests within SLA guidelines
- Collaborate with Tier II/III/IV teams on project implementations
Qualifications
- Secondary School diploma (preferred)
- 2-year Computing & Information Technology diploma or higher
- 1 year of customer service experience (preferred)
- Strong English communication skills (C1/7.0 IELTS or equivalent)
- Interpersonal skills
- Problem-solving and conflict resolution skills
- Knowledge of IP protocols, routing, switching, VPN, DNS, and email
- Experience with Routers, Unix/Linux Servers, VMware
- Firewall and VPN setup experience
- Hardware installation and minor repairs
- Valid BC driver’s license
Bonus Skills
- Additional hardware installation skills
- Programming (C, Java, PHP, Node.js)
- Database management (Oracle, MySQL, MSSQL)
- Windows Server management
- Certifications (HDI, MCSA, MCSE, CCNA, ITIL)
- Experience in IT Service Management
About Us
Smartt is a comprehensive service provider specializing in branding, web development, digital marketing, and IT services. We are committed to delivering measurable results through our cross-functional, proficient, and success-oriented team.
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Company
Smartt Inc.
Location
Burnaby
Country
Canada
Salary
100.000
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