Training Specialist 9411-1109
Job Description
Description
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HM Note: This hybrid contract role is three (3) days in office. Candidates resume must include first and last name.
Description
Responsibilities:
Technical
- Lead and conduct training needs assessment, identifying the needs of all end-users, aligning with OPS Change Management practices.
- Design a comprehensive curriculum for the training initiative, including all necessary training resources.
- Provide project management expertise to support initiative/alignment to overall project timelines.
- Develop training materials for all end-users, including guides, facilitation material, online modules, etc.
- Conduct evaluation of training initiative to determine required supports for continuous learning.
- Provide expertise with e-learning authoring tools.
Relationship Management and Communication
- Collaborate with subject matter experts and stakeholder working groups and project team members to determine training needs/curriculum.
- Provide leadership and apply knowledge and understanding of adult education theories, principles and practices.
- Liaise with the development and Quality Assurance teams, inclusive of third-party vendor and ministry teams
- Present complex information equally well to technical and non-technical audience and act as a knowledgeable liaison between technical teams and business stakeholders during the implementation phase
- Participates in the operation’s quality assurance testing and review processes
- Facilitate and/or support facilitators with classroom sessions (in-person/virtual).
- Manage and escalate issues in a timely, appropriate, and effective manner, and provide clear analysis of options regarding how to proceed with problem resolution.
Skills
Experience and Skill Set Requirements
Adult Education Experience: 10 points
- Knowledge of adult education theories, principles and practices
- Experience facilitating adult learning programs using a variety of learning delivery methods.
Training Specialist Experience: 45 points
- Leading and conducting training needs assessment, identifying the needs of all stakeholders.
- Designing a comprehensive curriculum for the training initiative, including all necessary training resources.
- Developing training materials for all end-users, including guides, facilitation material, online modules, etc.
- Conducting evaluation of training initiative to determine required supports for continuous learning.
- Planning and project management methodologies to conduct training programs design and development projects
- Monitoring progress, resolving problems, and reporting regularly to I&IT management and clients’ decision makers.
Business & IT Knowledge: 15 points
- Highly proficient with the use of e-learning authoring tools, learning management systems and MS Office to prepare training materials.
- Knowledge and experience with the following: Digital Service Standard, Ontario Design System, Service Design Playbook, OPS Change Management practices
- Knowledge and experience with the following Accessibility for Ontarians with Disabilities Act, 2005.
Relationship Management:3 0 points
- Strong leadership and people management skills and experience
- Exceptional analytical, problem solving and decision-making skills to analyze and identify learning needs
- Demonstrated strong interpersonal, verbal, and written communication, and presentation skills
- Proven troubleshooting and critical thinking experience
- Demonstrated ability to apply strong listening skills to facilitate issue resolution
- Effective consulting skills to engage with all stakeholders with proven track record for building strong working relationships
- Strong interpersonal, facilitation and negotiation skills with ability to build rapport with stakeholders and drive negotiations to a successful outcome
- Excellent customer service skills, including tact and diplomacy to ensure client needs are managed effectively
- A motivated, flexible, detail-oriented, and creative team player with perseverance, excellent organization and multi-tasking abilities, and a proven track record for meeting strict deadlines.
Must Haves
- Experience facilitating adult learning programs using a variety of learning delivery methods.
- Developing training materials for all end-users, including guides, facilitation material, online modules, etc.
- Highly proficient with the use of e-learning authoring tools, learning management systems and MS Office to prepare training materials.
- Knowledge and experience with the following Accessibility for Ontarians with Disabilities Act, 2005.
- Demonstrated strong interpersonal, verbal, and written communication, and presentation skills
- Effective consulting skills to engage with all stakeholders with proven track record for building strong working relationships
Nice To Have
- Knowledge of adult education theories, principles and practices
Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Contract
Job function
-
Job function
Human Resources
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Industries
IT Services and IT Consulting
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Company
Foilcon
Location
Toronto
Country
Canada
Salary
100.000
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