Travel Agent

September 4, 2025

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Job Description

Description

Highlights

  • 1+ year of experience
  • hands-on experience with GDS platforms such as Sabre, Amadeus, or Galileo
  • Working hours from Monday to Friday, 7 AM to 7 PM.

Responsibilities:

  • Provide high-quality travel support via chat, phone, and email channels.
  • Keep up to date with travel suppliers, destinations, and internal platforms to deliver precise assistance.
  • Assess customer needs, urgency, and preferences promptly to suggest appropriate travel solutions.
  • Accurately handle bookings for hotels, flights, car rentals, and train journeys.
  • Guide customers on using self-service options within the Navan system and its mobile application.
  • Ensure responses meet agreed service level standards in a timely manner.
  • Comply with company procedures and client-specific policies, respecting global regulations.
  • Report relevant feedback and insights to internal teams to aid in performance tracking and process refinement.
  • Participate actively in team meetings covering products, travel partners, and industry developments.
  • Stay informed about latest travel industry standards and best practices.
  • Maintain consistent attendance, complete required training, and meet performance goals.

Candidate Qualifications:

  • Prior experience in customer service roles, preferably in travel and hotel sectors.
  • At least one year of hands-on experience with GDS platforms such as Sabre, Amadeus, or Galileo is required.
  • Results-oriented with a strong focus on performance metrics.
  • Excellent communication skills for personalized verbal and written interactions.
  • A cooperative team player who values collaboration and constructive feedback.
  • Comfortable with digital tools including Gmail, Zendesk, Slack, Salesforce, and proprietary travel service platforms.
  • Able to commit to the first 10 weeks of employment without taking leave (except weekends).
  • Working hours from Monday to Friday, 7 AM to 7 PM.

Company

R92.

Country

DE

City

Berlin Metropolitan Area

Time Posted

2025-08-17

Salary

40000.0 to 60000.0 € per year

Currency

€

URL

https://de.bebee.com/jobs/visit/4398170265-feed-AuHuw68b340fa6cc9a_ZmMyNmE0MTcyODJhNThhZDU0NmNlYTUxZDM4ZDVhNzk=?exp=GIYDENJNGA4S2MBVKQYTEORSGE5DKMK2&enc=61ABt2U63-57yaFnTLVrRJ1BOgqCTg9PzKnnbySMF_1nACvw4lcmXX5jLX34ppO1GJLXcdJAODWjUxPvMr5UAdF4mSxRtZEC_rxH-9Et_4k=&utm_source=partners&utm_medium=cpc&utm_campaign=Code4dev_Direct&utm_channel=4398170265&utm_feed=feed-AuHuw68b340fa6cc9a&sd=dGVybT1UcmF2ZWwrQWdlbnQmbG9jYXRpb249QmVybGluK01ldHJvcG9saXRhbitBcmVh