VP, Client Engagement
Job Description
Description
VP, Client Engagement
William Thomas Digital (WTD) is seeking a bold, experienced, and client-obsessed leader to join our growing agency as VP, Client Engagement . In this role, you’ll be at the forefront of shaping how some of North America’s most respected brands build meaningful relationships with their customers through unforgettable, tech-enabled, data-driven experiences.
This is not a corner-office role. This is a roll-up-your-sleeves, get-shit-done, push-the-limits, be-creative, be-collaborative, be-imaginative, and be-passionate-about-winning kind of job. You’ll partner with ambitious brands and the most innovative minds in CRM, CX, AI, and marketing tech to make things happen and make them matter.
About WTD
Recognized as one of North America’s fastest-growing marketing agencies, WTD is on a mission to redefine what’s possible in personalized customer experience. Our team brings together top talent across CRM, marketing automation, data, AI, creative tech, and customer journey design. We’re platform-agnostic, relentlessly creative, and fiercely focused on outcomes.
We design personalized experiences at the intersection of creativity, data, and technology powered by AI and engineered for the next era of customer engagement. From dynamic lifecycle programs and loyalty ecosystems to immersive onboarding flows, spatial web activations, and agentic platforms that learn, adapt, and act on behalf of the customer, our work transforms how brands build relationships. Whether it’s CRM, web, mobile, or emerging experiences, we create connected systems that drive value, loyalty, and growth at scale.
What You’ll Do
Lead Strategic Client Partnerships
- Be the senior-most day-to-day leader across a portfolio of high-value client relationships, with a direct line to executive decision-makers (CMO, CTO, CDO, VP Marketing).
- Act as a true strategic advisor helping clients define bold visions, solve tough challenges, and deliver extraordinary results.
- Build and maintain trusted partnerships by embedding yourself in your clients’ businesses and helping them anticipate what’s next.