WFS (WorkForce Software) Support Consultant – Human Capital, Operate – Future Opportunity
Job Description
Description
Job Type: Permanent
Work Model: Hybrid
Reference code:
Primary Location: Toronto, ON
All Available Locations: Toronto, ON; Brossard, QC; Burlington, ON; Calgary, AB; Edmonton, AB; Fredericton, NB; Halifax, NS; Kitchener, ON; Laval, QC; Moncton, NB; Montreal, QC; Ottawa, ON; Quebec City, QC; Regina, SK; Saint John, NB; Saskatoon, SK; St. John’s, NL; Vancouver, BC; Victoria, BC; Winnipeg, MB
Our Purpose
At Deloitte, our Purpose is to make an impact that matters. We exist to inspire and help our people, organizations, communities, and countries to thrive by building a better future. Our work underpins a prosperous society where people can find meaning and opportunity. It builds consumer and business confidence, empowers organizations to find imaginative ways of deploying capital, enables fair, trusted, and functioning social and economic institutions, and allows our friends, families, and communities to enjoy the quality of life that comes with a sustainable future. And as the largest 100% Canadian-owned and operated professional services firm in our country, we are proud to work alongside our clients to make a positive impact for all Canadians.
By living our Purpose, we will make an impact that matters.
- Have many careers in one Firm.
- Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness.
- Learn from deep subject matter experts through mentoring and on the job coaching
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Deloitte is seeking a dedicated and knowledgeable WFS (WorkForce Software) Support Consultant to join our Human Capital – Operate team. The ideal candidate will have extensive experience with WorkForce Software solutions and a strong ability to provide exceptional support and consultancy services to our clients. This role requires a combination of technical expertise, problem-solving skills, and client-facing experience to ensure the successful operation and optimization of WFS systems.
What will your typical day look like?
- Conduct regular reviews and updates of forecasting methodologies to ensure alignment with current business needs.
- Perform root cause analyses on forecast variances and develop action plans to address discrepancies.
- Provide product and support expertise.
- Work with the client to understand their business requirements and help configure and test the solution.
- Responsible for system configuration and testing to ensure the accuracy and effectiveness of the proposed solution as well as documenting the implemented solution.
Key Areas of Responsibility
- Support the client to generate and assigns schedules using WFM tools based on business requirements and schedule patterns.
- Conduct scenario planning to assess the impact of different scheduling approaches.
- Providing expert guidance on best practices for WFS processes and compliance with relevant regulations.
- Conducting system testing, troubleshooting, and resolving any issues to ensure optimal performance.
- Will implement best practices in data analysis, forecasting, and scheduling optimization.
- Support the WFS so it meets security and compliance controls.
- Track and review workforce management data, including highlighting trends, performance indicators and productivity.
- Communicate and collaborate effectively with various parties involved in the workforce development process within the organization.
About the team
This is your opportunity to work in Operate at Deloitte. Operate services harness the latest technologies, talent, and capabilities from all over the world to deliver ongoing outcomes and client value. We do more than traditional business process outsourcing, beyond “keeping the lights on.” We work shoulder-to-shoulder with clients and their customers, constantly adapting to the pace of change, to ideate, innovate, and embed continuous advantage at the heart of their operations.
Our team at Deloitte specializes in providing Application Managed Services for several Human Resource technologies. We work with major clients across Canada and internationally daily ensuring their HR platforms are operating efficiently and effectively. We have a proven track record of successfully solving complex challenges through effective leadership, communication, and collaboration. Our team is dedicated to fostering an environment which promotes innovation and professional growth allowing you to take charge of your career at Deloitte.
Enough about us, let’s talk about you
You are someone who:
- Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field.
- Minimum of 3 years of experience in supporting and consulting on WorkForce Software solutions.
- Proficiency in WorkForce Software, including Time and Attendance, Scheduling, and other related modules. Strong understanding of SQL, system integrations, and data analysis.
- Excellent verbal and written communication skills, with the ability to convey technical information to non-technical stakeholders.
- Strong analytical and problem-solving abilities, with a keen attention to detail.
- Demonstrated ability to build and maintain strong client relationships, with a commitment to delivering high-quality service.
- Relevant WorkForce Software certifications are highly desirable.
Total Rewards
The salary range for this position is $65,000 – $97,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people’s unique strengths and contributions and rewarding the value that they deliver.
Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. On top of our regular paid vacation days, some examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending
Company
Deloitte Canada
Location
Toronto
Country
Canada
Salary
100.000
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